Support

At RealEasyBooks we recognize that customer satisfaction is important to our continued success. Not only because satisfied customers may recommend our Property Management software or Small Business Accounting software to others but because their questions and suggestions often result in product improvements. We recognize that customer support plays a major role in the measure of customer satisfaction.

Our support starts with the material that comes with the program: click the F1 key on any form, check the User Manual or click Contents/Index/Find (from the Help Menu). We recommend you take the time to read this material. Ultimately this will be the fastest and easiest places to find the solution to most problems.

Up to 90 days of Free support

30 days after download

Call Pre-Sale support 8:30am to 5:00pm PST: Toll free 888-339-7769 or 925-280-7769
Or email: RPMW@RealEasyBooks.com

60 days after purchase

Call Technical Support 8:30am to 5:00pm PST: 925-280-7769
Or email: RPMW@RealEasyBooks.com

Continual Support

If after the above free support period you still need support, we will be there to help on a Per Incident Support fee basis or with unlimited Annual Support (see Prices and Purchase). After purchasing the Support, email us your question at RPMW@RealEasyBooks.com. If you wish a telephone response, include your telephone number (within US) and best time to reach you.

Our terms and conditions of support and pricing are subject to change at any time without notice.